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Covid 19 Protocols


We can assure you that we are taking appropriate measures to ensure the safety of our team members and guests. We are following the CDC and local guidelines, and we will do our best to keep everyone informed of any changes.


Following recommendations by the Centers for Disease Control (CDC) and Prevention and the Wisconsin Department of Health Services (DHS) to help keep our community safe from the spread of COVID-19 and other variants related to the disease, the Neroli team will be masked at each of our locations. Although we kindly ask for guests to also wear masks inside of our spaces regardless of vaccination status, it is not required.

From the City of Milwaukee Health Department

MILWAUKEE – The City of Milwaukee Health Department, with support from the Mayor’s office, City of Milwaukee Public Health and Safety Committee Chairwoman Dimitrijevic, and Board of Health is issuing new recommendations regarding the use of masks, in accordance with the guidance released by the Center for Disease Control on Tuesday, July 27, 2021.


The dominant presence of the Delta variant in Milwaukee is causing an increase in positive COVID-19 cases. In the past month, the burden rate has gone from the “low transmission” category into the “substantial transmission” category, and the CDC’s updated masking recommendations are for those in areas of substantial or high transmission.


The City of Milwaukee Health Department strongly advises everyone, regardless of vaccination status, wear a mask when indoors with people outside of their household. Breakthrough COVID-19 infections are rare but possible for those who are fully vaccinated. While the vaccine effectively protects individuals from severe symptoms, hospitalization, and death, preliminary evidence shows fully vaccinated people who become infected can still spread the virus to others.


  • All guests and team members will have their temperatures taken upon arrival. Anyone who has a fever or appears ill will be asked to reschedule.
  • We’ve adjusted our service times and team schedules to ensure that we abide by CDC recommendations for occupancy.
  • We have adopted a touch less check-in and check-out system. To utilize this feature, we ask that you download our app if you have not already done so. If you are already using the Neroli app, please make sure you have the most recent update.
  • Due to increased demand, a no-show fee of 100% will be charged for any reservations missed without prior notice.


To minimize the number of guests in our stores, we will continue to offer curbside pickup of retail and gift card purchases.
Please call Guest services at 414-227-2888 to place your order.


The Wisconsin Department of Health Services (DHS) has information on current COVID19 protocols.

Additional information can be found on the US. Centers for Disease Control (CDC)